Add On: Complaint
The Complaints template is perfect for teams that need to
- Receive complaints from members of the public or customers, via email or web forms
- Triage and respond to complaints using either custom or templatized responses
- Understand and analyze trends in complaints and identify problem areas that are causing lots of complaints
This template will help your teams
- Track complaints that are received
- Set up a web form and/or an email inbox to receive complaints
- Make sure that all complaints are actioned within your SLA (service level agreement) per complaint type
- Find related complaints such as complaints from the same email address
The Complaints template includes
- A Complaints entity type
- A Complaints dashboard for triaging complaints
- A stream for inbound emails, and a web form
- A Communications entity type to allow you to create responses that are sent out via email