Why Traditional Case Management Software Fails You

When it comes to managing cases, investigators need help to focus their precious time and efforts on what really matters. Often, they’re stuck trying to make sense of their existing data in their inbox, scattered file folders, or disorganized spreadsheets. Not only can it compromise the investigation, but it also leads to incorrect conclusions and missed opportunities. Adopting advanced case management software is a must to prevent these scenarios. 

Many teams we work with are migrating from traditional case management software to Hubstream’s investigative data hub. The reason is simple - the traditional “case management” software that merely tracks your cases tends to get overwhelmed pretty quickly.

With the estimated counterfeit goods valued at $2.3 trillion in 2022, it is imperative for brand protection teams like yours to upgrade to an all-in-one case management software that can streamline investigation processes, analyze data, automate workflows, and prioritize critical leads automatically. More importantly, engaging in a case management system like Hubstream can help your brand protection teams reach new heights.

While many organizations do not plan for advanced case management software that is purpose-designed for brand protection teams, they are now beginning to see the value of one – either buying third-party software or building their own.

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The age-old question: Buy vs. Build

While building your own case management system can be an effective solution to replace an outdated system, there are multiple challenges and bottlenecks that could leave you worse off than when you started.

Building in-house software can be expensive, and there’s no guarantee that it will succeed in fully serving the purpose. Project Management Institute (PMI) found that 43% of IT projects exceed their initial budgets, 49% are late, and 14% fail altogether. In fact, according to a report by The Standish Group, only 16.2% of IT projects were considered successful, completed within time and budget, and had all the promised functionality. Talk about rolling the dice!

Suppose the wait time from the IT department doesn’t kill you. You may feel disappointed or emotionally drained with the compromised usability and constant fixes for an in-house system not tailored-made for brand protection investigators the first time.

Why traditional case management software fails to help:

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Data Silos 

While serving as a repository to store case data, the traditional case management system typically plays poorly with cross-functional teams or outside law firms. As a result, it can cause you to lose a holistic view of cases or make you blindsided by partial data sets. To make the case comprehensive for your investigation, you will end up compiling data manually, beating the purpose of using a system in the first place.

Comfortable Ignorance

The mentality built through generations of “comfortable ignorance” is a more serious issue. There is an old saying that if it ain’t broke, don’t fix it.  The legal community has yet to attempt to systematically learn about the risks and opportunities related to counterfeit crimes. It is not because the community is reluctant to fix the problem; it is because many legal professionals have become accustomed to the lack of dependable data within traditional case management systems. As a result, they do not perceive a need for improvement until the consequences become apparent at a later stage.

Missing data types

According to Alvarez and Marsal, combining structured or systemic data with narrative-based stories may be the most helpful tactic in combatting brand-related crime. Traditional case management software typically only lets you work with limited data types and fails to combine them.

Lacking Data Insights 

Brand protection teams often deal with vast amounts of data, yet frequently struggle to extract meaningful insights from it. According to various studies, unclear methodologies, incomplete data, and a lack of agreed-upon definitions are causes of ineffective tackling of counterfeiting crimes.

Feeling overwhelmed? Hubstream is here to help!

Hubstream is a powerful case management software that lets you track, compile, analyze, and act on all case-related data. The myriad of features that Hubstream offers is extensive and flexible enough to let you hit the ground running with your investigations.

Leading global enterprises and government agencies have used Hubstream for their case management needs. While traditional case management tools can track and store data, Hubstream takes the step up to protect your brand.

Swift, Smart, and Scalable – The Hubstream trifecta!

Say goodbye to scattered data!

Hubstream can store millions of data sets across multiple locations globally. It can also import them to our unified data hub from everywhere, eliminating the need for lengthy integration checklists. The advanced data cloud software makes it simple to understand the incoming data, giving you a 360-degree view of your investigations.

A personalized software for everybody 

Hubstream is user-friendly, letting you reap benefits right off the bat and avoiding a steep learning curve. Every company - big or small - can use Hubstream to protect themselves and keep brand-related crime at bay. Hubstream is also highly customizable - whether it’s fields, workflows, forms, or reports – everything can be made to fit like a glove. Hubstream also lets you quickly scale up and deal with the ever-rising volume of brand protection-related issues.

Open a new window of opportunity with Artificial Intelligence  

Unlike other case management software, the AI engine of Hubstream can analyze structured and unstructured data to give a holistic view of things and draw meaningful insights. Hubstream’s link analysis lets you connect all the dots conveniently to see what you might be missing and quickly identify repeat offenders for you. It gives you multiple ways of looking at data to determine the missing link in your investigation, letting you focus on what is important. You can also extract complex patterns from the data to make strategic decisions that can help prevent brand abuse from happening in the first place.

Getting started is easy  

Hubstream comes with a powerful reporting module for analyzing team performance on investigations. Moreover, our native integration with Microsoft PowerBI allows you to create interactive reports that can be shared in real-time. Hubstream also provides customized templates, so you don’t have to start from scratch. You can even integrate data from external software partners such as Corsearch, Phishlabs, and Bolster with Hubstream to get a whole picture of your investigation.

Whenever you are ready, you can explore our software at no cost or arrange a visual presentation.